While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Heres how to know if its the right choice for your home. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. No space is too small or too big. Share your photos and videos with others to prove the truth of your words. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. No one came out and inspected the crack. Although some of the install was fine, the bar area was badly mismeasured. The formats or sizes available depend on the Silestone treatment. It is easy to clean and has high scratch, stain, and heat resistance. Silestone also is proven to be a cleaner and safer countertop. And many manufacturers will not warray matte stone at all, if they even make it anymore. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. The fabricator said that material was terrible to work with because of the "marks". The Senguard seal failed. Avoid placing hot items on it. Hello. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Silestone surfaces therefore provide extra hygiene. Just hope Silestone will learn a valuable lesson. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. 2. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. I have to decide between Suede and Polished. I had no idea that this company had supported Mr. Smith credit line for the Silestone. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. Also, it looks whiter to me with the Suede. For a luxury material, Silestone is widely available to the public. Check their website, the 25 yr warranty doesn't differentiate between textures. Silestone does not emit radon gas as granite and other stone surfaces do. There are some disadvantages to consider as well. Desired outcome: CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. I guess I was a Silestone customerdon't really know for sure anymore. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. Silestone is easy to maintain. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. It is very difficult to repair quartz when damaged. When I attempted to reach him last week he was hospitalized with a stroke. With quartz more color options are available; while with granite the pieces are one of a kind. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Our cracks are big and getting bigger. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. The surfaces are not only prone to food stains, but also water stains. etc. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Any concerns are usually handled with a telephone call. Remember Silestone warrants the material, not the install. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Suede is the new sensation for your senses. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. I had to buy 4 slabs because of my counter space. The suede doesn't show fingerprints at all. Feel free to contact. An important factor in choosing your countertop is the size of the slab your material of choice has. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. I have polished Silestone Quartz counters and love itSo easy to clean. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Your countertop, sink, floors, and walls can be covered with Silestone. Still, that matte piece really made my choice easier. I remodeled kitchen had new cabinets and countertops put in. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Your email address will not be published. I want a smooth suede matte finish. Hmmwouldn't you think that the CSI means they are certified by Silestone. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. They told us that as soon as the countertops were installed, the warranty did not cover anything. Allow the cleaning product to sit for 10 minutes before wiping away. Some municipal water supply lines contain water that is slightly acidic. Silestone countertops start with raw granite. Heat Resistant. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. If you allow them to sit there for long, they will create a stain. I am also looking at Neolith but no distributor in Sacramento. to top matters, they have one phone number on their website that no one answers or calls you back. Suede is the new sensation for your senses. Kitchen countertops fabrication and installation. Guess thats changed with the bad economic times. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. . Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Installed kitchen counter top suede finish quartz. Some people like the natural look and feel of granite and marble. The suede doesn't show fingerprints at all. In most cases, regular wiping with water and soap is enough. Write me on this website or contact me at Facebook, etc. How Do You Read A Persian Rug To Tell Its Authentic? I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Sincerely, We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. I was happy with the pattern. . Have you folks here used any sealers on matte/suede Silestone? Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. So it is not even old. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. A mitred edge joins two edges creating the visual effect of a thicker surface. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. When . One option some homeowners forget to consider is Silestone. The edges of the Silestone surface is also customizable. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. I hope I hear from Mr. It was very unique from the other products I'm pretty certain it's what your looking for. If you didn't manufacture my Silestone, who did? Learn how your comment data is processed. This is confusing? We agreed. With natural stone comes natural variation. Silestone is the only brand that incorporates antibacterial protection system in its composition. Ethics well thats another argument. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Advantage: Tie. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. The colors of quartz countertops are premade. Suede Quartz is a newer finish that is taking over design trends. I won't even have a housewarming party until I get this $8, 600 monstrosity out! I remodeled my kitchen and installed Silestone ET. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Is that short for Matthew? ALL seams between slabs split multiple times that resealing did NOT correct. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Quartz is one of the hardest minerals in the world. They say chips are not failure of their material. The volcano texture rustic yet smooth to the feel and appearance. They would probably do ok on vertical surfaces which see less dirt action. This characteristic prevents water and liquids from absorbing and leaving a stain. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Save my name, email, and website in this browser for the next time I comment. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Health concerns emerge. (301-251-8800; architecturestones.com) said that if anyone were to. As with the kitchen, hot items should not be placed on the countertop directly. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. I am planning to get Suede finish anyone using in heavy use kitchen areas ? I've had my matte finish countertops for over 6 months now and I love them. Click here to get notifications about new complaints of Silestone. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Oh Mr. Evatt, we can fix that. Overseas . Its made by binding small pieces of quartz together in a hard resin. But I didn't get it because I was told it was discontinued! Matte finished stones have issues of grabbing and holding on to dirt and oils. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. I wanted to comment on the complaints here. This isnt to say that every Silestone countertop will have clear seams. The walls and floors can be made from Silestone surfaces. on 3/4/2016. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Stain Resistant. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Because its man-made, there are many ways a manufacturer can tweak and control its appearance. This will surely increase the credibility of your complaint. Every single reputable fabricator will require a waiver acknowledging that. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. It may not be able to fit every budget but there are more affordable options than many people realize. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. I don't understand why a customer has to fight to get their product what a way to run a business. Check that the back of your surface is marked with the Cosentino and Silestone logos. The Silestone countertop surface is non-porous. 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Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Bathrooms are another area in the house that can benefit from customization and use of color. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Cannot recommend Silestone! Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Thats how I found out that Mr. Smith was having "problems". One of these projects was to supply and install a kitchen. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. After a short stint in public affairs, Wells moved into youth ministry. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. 3. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. It is solf, velvety and perfect for your countertop. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Advantage: Quartz Countertop. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. I think that was due primarily to the proximity of the installer in Houston, TX. Silestone is one of the largest manufactures of Silestone in the world. In truth, natural stone introduces risk into your home: radon. As a result, Silestone comes in many colors, patterns, and arrangements. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Then I get not one but TWO denials for responsibility. So kindly do something about it. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Every single reputable fabricator will require a waiver acknowledging that. [protected]@aol.com. I have never done anything to crack it. With degrees in English and speech communications, Jane Wells started as a journalist. Mano a Mano Combat: Quartz Versus Granite Countertops. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. We originally picked the matte or suede finish from the samples. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Advantage: Granite Countertop. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. 4. When spills happen, get rid of them immediately. Soapstone is just so soft and anything will scratch or engrave it. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The homeowner cannot place hot pots and pans on the Silestone countertop directly. As far as countertops go, its one of the more expensive options. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. If your company did not do it, which one did? For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. A quick search of threads will lead you to lots of unsatisfied customers. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. The matte was ingrained with smudges and dirt. Its likely that youll be able to find a great fit for your kitchen. CAN YOU believe it? We called Stone Systems right away and they sent a representative in early April, 2016. Called stone Systems right away and they sent a representative in early April,.. 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